Refund and cancellation policy
Last updated: October 2026.
Damaged on arrival
We accept returns only when a piece arrives damaged. Send us a photo of the damaged piece in its original packaging, by email to info@parables.in or on WhatsApp, within 48 hours of delivery. If you can, take the photo before you unpack it fully. Once we have seen it, we send a replacement or a refund.
We cannot take returns for a change of mind, or for differences in tone between pieces. Tone comes from the firing and is not a fault: no two firings agree.
Cancelling an order
You can cancel an order before it is dispatched by writing to us; we refund what you paid in full. Once an order has been dispatched it cannot be cancelled.
How refunds are paid
Refunds go back to the way you paid (card, UPI, netbanking or bank transfer) within 7 working days of our approving them. Your bank may take a few more days to show it.
Leak guarantee
Registered pieces carry our one-year leak guarantee. See Help or write to us to make a claim.